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Delivery
A note for all international orders including EU destinations.
We do not accept returns for non UK orders. If a delivery is refused and returned or returned to us for any reason, we will not refund your original shipping cost. By purchasing from us, you agree to these terms.
All deliveries / dispatches are undertaken by a courier of our choice. Smaller items are dispatched via Royal Mail. Smaller items for international customers will be dispatched via Royal Mail Airmail, or Royal Mail signed for Airmail.
Collections:
Customers can collect orders that have been paid for on our website, ebay or Amazon from our Masham warehouse. Please allow 2 working hours after payment before collectiong your order. Orders can only be collected Monday to Friday between 11am and 5pm. Excluding public holidays.
UK Customers:
All smaller items are dispatched via Royal Mail, whilst larger items will be dispatched via Royal Mail 'Standard Parcels' service, or a courier of our choice. We have a 20kg weight limit for any 1 single parcel. (This does not include manufacturer dispatched items).
Highlands, Islands & Northern Ireland - Please contact us for any item that exceeds 2kg for a courier quote. ie. 4kg spools of wire etc.
EU Customers:
Maximum Gross Parcel weight of 2kg which allows for 1.6kg net weight for contents. EU dispatches are via Royal Mail 'Air Mail' service. For EU (continent) Orders exceeding 2kg shipping weight, prices start at £18.00.
Rest of the world:
Maximum Gross Parcel weight of 2kg which allows for 1.6kg net weight for contents. Rest of world dispatches are via Royal Mail 'Air Mail' service. For world wide orders exceeding 2kg, please contact us first for a shipping quote.
Dispatch is usually within 24 hours. If any items purchased are, (due to error), out of stock we will advise you by email or telephone and you will have the option to cancel your order for a full refund, or wait until the items are back in stock.
Please feel free to contact us for special shipping rates and combined shipping options.
